Service Desk Knowledge Base

Create knowledge rich articles to provide solutions workarounds and faqs.

Service desk knowledge base. Include rich text images and attachments to the knowledge base content. A knowledge base is one of many self service tools you can offer your customers so they can find answers for themselves without asking for help and waiting for your reply. What is knowledge base. Solarwinds service desk offers an employee self service portal with a knowledge base help desk full of step by step articles and tutorials.

Email phone or skype. Ensure the quality of knowledge base content with a streamlined approval mechanism. Organize knowledge articles under configurable topics to let end users and technicians easily browse and access. How to build an effective help desk knowledge base.

After the planning now you re ready to construct a virtual library of knowledge articles sorted into neatly organized categories and fully tagged and indexed for search ready to be read by your service desk agents as needed and end users if a separate knowledge base or view is to be used for self help. A knowledge base kbase is an organized repository of relevant data structured with it best practices and knowledge gained from practical experiences. These resources address a wide range of tech questions and concerns allowing employees to resolve issues independently.